Refund Policy

1. Introduction

Welcome to A1Quick. We strive to provide the best service and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted.

2. Eligibility for Refund

You may be eligible for a refund under the following conditions:

• If the order was not delivered.
• If the product received is damaged, defective, or incorrect.
• If the order is cancelled within the allowed cancellation time.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• If the order has already been delivered successfully.
• If the product is used or damaged by the customer.
• If the cancellation request is made after the allowed time.
• Perishable items (such as food, groceries, etc.) once delivered.

4. Refund Process

• Customers must request a refund through the app or customer support.
• Our team will verify the request.
• Once approved, the refund will be processed to the original payment method.

5. Refund Time

• Refunds are usually processed within 5–7 business days.
• The exact time may depend on your payment provider or bank.